Privacy Policy

Privacy Policy | VintageBay.au

VintageBay.au – Privacy Policy

Last updated: 20 November 2025
Operated by: VintageBay.au (“VintageBay”, “we”, “us”, “our”)
Jurisdiction: Australia (Australian Privacy Act 1988 & Australian Privacy Principles)

VintageBay.au (“VintageBay”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our website or use our online marketplace services at https://vintagebay.au (the “Platform”).

By creating an account or using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number (optional)
  • Shipping address (only shared with buyers or sellers as required)
  • Account login credentials
  • Membership payment confirmation (we do not store credit card numbers)

1.2 Information Collected Automatically

  • IP address and geolocation (approximate)
  • Browser type, operating system, device type
  • Pages visited and actions taken on the Platform
  • Session identifiers and cookies
  • Date, time, and duration of website visits

1.3 Seller-Provided Information

If you list items for sale, we may collect:

  • Listing details and descriptions
  • Photos or images you upload
  • Your transaction history (non-financial)

1.4 Payment Information

Our third-party payment providers (e.g., Stripe, PayPal) process all financial transactions. We do not store:

  • Credit card numbers
  • Bank account details

2. How We Use Your Information

We use your information for the following purposes:

  • Creating and managing your account
  • Providing marketplace functionality
  • Processing and confirming your $4.99/year membership
  • Enabling communication between buyers and sellers
  • Improving website performance and user experience
  • Preventing fraud, abuse, and security threats
  • Complying with Australian law

We do not sell or rent your personal information to third parties.

3. Disclosure of Your Information

3.1 Disclosure to Other Users

To complete transactions:

  • Sellers receive the buyer’s shipping address
  • Buyers receive the seller’s contact information for shipping and coordination

3.2 Service Providers

We may share limited information with trusted third parties who assist us with:

  • Website hosting and infrastructure
  • Analytics and performance monitoring
  • Payment processing
  • Email and notification services
  • Fraud prevention

These providers only receive the minimum information necessary to perform their function.

3.3 Legal Obligations

We may disclose personal information if required by law, including:

  • Court orders
  • Law enforcement requests
  • Regulatory or compliance obligations

4. Cookies & Tracking

VintageBay.au uses cookies and similar technologies to:

  • Keep you signed in
  • Provide essential website functionality
  • Store preferences
  • Improve performance
  • Analyse traffic patterns

You may disable cookies via your browser settings, but some features of the Platform may not function correctly.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

  • HTTPS/TLS encryption
  • Password hashing
  • Server access controls
  • Regular security updates and monitoring

No online platform is entirely secure, and we cannot guarantee absolute security. You use the Platform at your own risk.

6. Data Storage & Retention

Your personal information may be stored on servers located in Australia or abroad using reputable cloud service providers.

We retain your information:

  • For as long as your account remains active
  • As required by Australian law or financial reporting requirements
  • To resolve disputes or enforce our Terms

You may request account deletion at any time.

7. Access & Correction of Personal Information

Under the Australian Privacy Act, you have the right to:

  • Request access to personal information we hold about you
  • Request corrections if information is inaccurate or incomplete
  • Request deletion of your VintageBay account

Requests can be made via email: privacy@vintagebay.au

We will respond within 30 days.

8. Overseas Disclosure

Some of our service providers (e.g., hosting, analytics, email delivery) may store information overseas. We take reasonable steps to ensure these providers comply with Australian Privacy Principles.

9. Children’s Privacy

VintageBay is intended for users aged 18 and older. We do not knowingly collect information from anyone under 18.

10. Marketing Communications

You may receive:

  • Account-related notifications
  • Membership renewal reminders
  • Optional promotional emails

You may unsubscribe from marketing emails at any time. You cannot unsubscribe from essential service emails (e.g., account, security, membership notices).

11. Third-Party Links

The Platform may contain links to external websites or services (e.g., postal services, payment processors). We are not responsible for their content, privacy practices, or security.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For questions or privacy-related requests, contact us:

Email: privacy@vintagebay.au
Website: https://vintagebay.au
Location: Western Australia, Australia

Last updated: November 20, 2025